In many of those cases the person asking a question on the Wireshark Q&A site posts screenshots or ASCII dumps of the packet list, which is very hard to work with when you’re trying to help. It is much easier if you can get a PCAP or PCAPng file instead, but there are two major problems with that: how to share the file, and how to remove sensitive information first.
Even thought the Wireshark Q&A web site is mainly intended to ask and answer questions regarding Wireshark usage and development (including tools like tshark, editcap, mergecap etc.), many people also use it to ask questions about network capture analysis problems or how-to’s. And one of the most common comments to a question text is usually “can you provide a trace file” (a.k.a. pcap, capture file, binary log, etc.), so that Wireshark can be used to look at the problem. Unfortunately, in quite a few cases the answer is “sorry, can’t do that, it contains sensitve information” or “no, it’s from a customer, I can’t share it”. Which is a big problem, because it makes helping the person asking the question much harder or even impossible.
Basically, there’s three steps required to share a trace file:
- sanitize/anonymize the trace and remove all sensitive information
- verify that the sanitization results are satisfactory
- share the trace online
All three steps also apply if you’re going to share a trace file with a vendor investigating a problem with one of his devices (e.g. a Firewall), even though the last step is often not that big of a problem – you can email the trace, or put it on an FTP server you own, etc.
Step 1: Sanitize the trace
Sanitizing a trace file used to be very complicated a couple of years ago, since it required using command line tools with tons of parameters that often wouldn’t get you satisfactory results without fine tuning or running it multiple times. I even had to combine tools in a lot of cases to get what I needed, and they would often simply refuse to work on traces that had more than just plain Ethernet – IP – TCP/UDP/ICMP layered frames. Now, there’s TraceWrangler, making it relatively simple to perform sanitization, even though it can’t do magical things (yet 🙂 ). Unfortunately for some of you, TraceWrangler only runs on Windows, or Linux when using WINE.
So if you don’t have TraceWrangler yet, download the 32bit or 64bit zip file (64bit is recommended, unless you only have a 32bit OS), unpack it anywhere you want and run tracewrangler.exe. This is what you should see after closing the beta warning popup (which only shows up on the first run):
Okay, now the next step is to add the capture file you want to sanitize. You can either use the main menu, the “Add File(s)” button on the left, or simply drag & drop the pcap/pcapng file icon from your file explorer anywhere on the program. As soon as at least one file has been added to the file list the task buttons on the lower left pane will be enabled.
Click the button “Anonymize Files” to add a new task to be performed on the trace files in the file list. A new task settings dialog opens, allowing you to specify how the sanitization shall be performed:
The single most important setting is found right there on the “Payload” page, and it is the checkbox for “Remove all unknown layers”. As long as that box is checked TraceWrangler will cut everything away that it can’t identify, and that is of critical importance. If you uncheck this box, sensitive information may be exposed after the task has run – simply because what TraceWrangler doesn’t know it can’t sanitize. So make sure that this setting is checked unless you know exactly what you’re doing.
By default, TraceWrangler will randomize all VLAN IDs as well as Ethernet, IPv4 and IPv6 addresses. It will also remove all domain names, e.g. carried over ICMPv6 or DHCP (DNS isn’t covered yet, which means that DNS payload is completely cut away by the “Remove all unknown layers” setting – this is why that setting is that important!).
Under most circumstances those default settings should be fine: TraceWrangler will give you a new trace file that contains no TCP or UDP payloads except DHCP and RTPS, and all addresses are changed as well.
Close the settings dialog with the “Okay” button to add the task to the task list:
The final step is to click the “Run” button at the bottom of the task list to run the anonymization task on the file. If you didn’t change the output settings of the task you’ll end up with a new file with a “_anon” suffix, e.g. “HTTP Sample_anon.pcapng” in my example shown above.
It can happen that you end up with an error message like this:
This error message basically only happens if TraceWrangler wasn’t allowed to write the new file. The most common reason for that is that you placed the original trace in a location that is protected by the Windows OS, e.g. C:\ or C:\Program Files\. To solve the problem, move the trace file to a writable path, e.g. your desktop. Or set a different output directory in the anonymization task settings.
If you see other problems (e.g. runtime errors or similar crashes), try the latest development build available at https://www.tracewrangler.com/download/automated/ which may contain bug fixes helping in your case.
Step 2: Verifiy the results
After the sanitization is complete you need to check the results to make sure everything looks fine. This may seem a little intimidating if you’re not used to reading trace files, but let’s take a look at my example. This is the original file:
As you can see there’s HTTP requests in there and some readable content in the hex pane at the bottom. Now lets check the sanitized file:
All IP and Ethernet addresses have been randomized. All ports are kept the same as they usually do not pose a big security risk and are not randomized by default. The most important thing is that you can see that all the HTTP stuff was completely removed – you don’t see the HTTP information like GET requests in the packet list anymore. And the readable bytes in the hex pane are gone, too.
So you may now wonder how good a trace like that still is for a network analyst. Well, it’s useless if the problem is with HTTP, obviously. But most problems are related to timings and TCP behavior (e.g. Sequence numbers, packet loss, acknowledges etc.), and all of that is still 100% intact.
So you should be able to do a visual inspection or use the “Find” feature in Wireshark to verify that specific sensitive information has in fact been removed. Otherwise tune the task parameters and run it again until you like the result.
Step 3: share the trace online
There are a couple of options to share a trace publicly so that people interested in helping you can access it. If you have Dropbox, Box, Google drive or any other cloud service you can put the files there and share a link to it. The other option is to use Cloudshark. Unfortunately the Cloudshark guys have removed the option to upload trace files anonymously, so you need to register for a free trial account to be able to upload your file. It doesn’t take long though, so usually it’s the best option.